Shipping policy

Homio – Shipping Policy

At Homio, we source our products from multiple international centers to ensure high quality at competitive prices. This direct-from-source model means your order may be dispatched from various international hubs. While this allows us to offer unique items, it results in varying delivery windows. Estimated shipping times will be provided at checkout, and we aim to keep you updated throughout the delivery process

Our target aims to provide clear and transparent shipping information for all customers.

1. Shipping Destination

We currently ship across Canada, which is our primary and targeted market.

2. Free Shipping (Canada)

We are happy to offer FREE SHIPPING on all orders within Canada.

There are no minimum purchase requirements for free shipping unless otherwise stated on the product page.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days.
  • Processing time includes order verification, quality checks, and packaging.
  • Orders are not processed or shipped on weekends or public holidays.

4. Estimated Delivery Time (Canada)

Estimated delivery time for orders shipped within Canada is:

  • 7–20 business days

Delivery times may vary depending on:

  • Customer location
  • Supplier warehouse location
  • Carrier delays
  • Customs clearance (if applicable)

Please note that delivery times are estimates, not guarantees.

5. Tracking Information 

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • Tracking updates may take 3–7 business days to appear after shipment.

6. Shipping Delays

While we strive to deliver orders on time, delays may occur due to:

  • High demand
  • Weather conditions
  • Carrier or customs delays
  • Unforeseen logistical issues

If your order is delayed beyond the estimated delivery timeframe, please contact us and we will assist you.

7. Lost or Missing Packages

If your order appears to be lost in transit or has not arrived within a reasonable timeframe, please contact us.

We will investigate the issue and, if confirmed, offer a refund or replacement in accordance with our Refund & Return Policy.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

  • Orders shipped to incorrect addresses due to customer error may not be eligible for a refund.
  • If you notice an error, contact us immediately so we can attempt to correct it before shipment.

9. Customs, Duties & Taxes

For orders shipped within Canada:

  • Prices displayed on our store do not include applicable taxes unless otherwise stated.
  • 13% HST (or applicable provincial tax) will be charged at checkout based on the customer’s shipping address.
  • In some cases, customs duties, brokerage fees, or import charges may apply, depending on:
    • The value of the item
    • The origin of the shipment
    • Canadian customs regulations

These charges, if applied, are determined by the Canada Border Services Agency (CBSA) and are the responsibility of the customer.

We do not have control over these charges and cannot predict their amount

10. Contact Information

For any shipping-related questions, please contact us at:

 Email: [Contact@shophomio.com]