Refund policy

Shop Homio – Returns & Refund Policy

At Shop Homio, we want you to feel confident about your purchase. Because we work with multiple suppliers across Canada, the US, the UK, and international regions, we follow a unified return standard to ensure consistency and fairness for all customers.

1. Return Window

Most products sold by Homio come with a 14-day return policy.

  • You must notify us within 14 days of receiving your item if you want to return it.

2. Eligibility for Refunds & Replacements

To be eligible for a refund or replacement, your item must meet one of the following conditions:


  • The item arrived damaged
  • The item is defective or not working properly
  • You received the wrong item
  • The order was lost in transit
  • The order was not delivered within the stated delivery timeframe

 

To complete your request, we require proof of the issue, such as clear photos or videos of the product and packaging.

3. Non-Returnable & Non-Refundable Items

Refunds or returns will not be accepted for:

  • Change of mind or buyer’s remorse
  • Incorrect product selection (wrong size, color, or variant chosen by the customer)
  • Minor color differences due to screen or lighting variations
  • Normal wear and tear
  • Requests submitted after 14 days from the delivery date

4. Return Shipping Costs

Due to the nature of international shipping:

  • Returns are generally not required.
  • In some cases, we may issue a refund or replacement without requiring the item to be returned.
  • If a return is approved, customers are responsible for return shipping costs.
  • Returned items must be unused, in original condition, and sent with a valid tracking number.

 Items returned without prior authorization will not be accepted.

5. Refund Timeline

Once we receive your return, we will:

  1. Confirm receipt

  2. Inspect the item

  3. Notify you of approval or denial

If approved, your refund will be issued to your original payment method.

Refund processing typically takes:

  • 5–10 business days for us to receive the return

  • 3–5 business days for inspection

  • 5–10 business days for your bank to release the funds

Most refunds are completed faster than this full timeline.

6. How to Start a Return

To initiate a return:

  1. Log in to your Homio account

  2. Locate your order under “My Orders”

  3. Select “Return Item(s)”

  4. Wait for instructions

  5. Send back the item using a trackable method

We will email you once your return is processed.

7. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used items

  • Bedding, linens, pillows

  • Items marked as Final Sale

8. Exchange

We do not offer direct exchanges. We recommend placing a new order

9. Contact Us

For any questions about returns or refunds, contact us at:
📧 Contact@shophomio.com